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Privacy Policy

GENERAL

This privacy statement sets out how Cannock Gates Ltd ('we' 'us' or 'our'), who operate this web site located at www.cannockgates.co.uk ('Site'), use the information you give us. We may change this privacy statement at any time by posting such changes on the Site. Your continued use of the Site after notice of changes shall mean you have agreed to the new privacy statement.

We are committed to respecting your privacy. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement. By using the Site you agree to this use.

For your protection, we are registered under the Data Protection Act 1998 and have given all appropriate notifications to the Information Commissioner.

WHAT WE COLLECT

We may collect the following information:

Where you request a brochure or order products, we will collect your title, name, contact details, delivery address, billing information, transaction and credit card information.

We may also ask you to provide us with information regarding your personal or professional interests, demographics, experiences with our products, and contact preferences in order to provide you with further correspondence about our products and services.

WHAT DO WE DO WITH THE INFORMATION WE GATHER?

We require this information to understand your needs and provide you with a better service. In particular, we may use your information for the following reasons:

  • internal record keeping;
  • analysis purposes to develop and improve our products and services;
  • to allow our representatives to follow up, either by e-mail, phone or mail, people who have purchased goods from our site as part of our customer care procedures;
  • to administer any prize draws or competitions you might enter;
  • unless you say otherwise, to periodically notify or allow third parties to notify you about special offers, new products or services (either by post, telephone, e-mail or otherwise) unless you have registered with the appropriate Preference Service;
  • from time to time, to contact you for market research purposes. We may contact you by e-mail, phone or mail.
  • for the prevention and detection of fraud or if the law permits or compels us to disclose it or we otherwise have a duty to disclose it to a third party; or
  • to pass to anyone whom we transfer our rights or obligations to under our Terms (such as subcontractors and couriers); or

WHO WE SHARE THE INFORMATION WITH AND YOUR CHOICES

When you use this Site and have not advised us to the contrary, you are agreeing that we may use your information for the purposes set out in this privacy statement.

We may pass information about you to the following, who may use it for the same purpose as set out above:

  • to other divisions of Cannock Gates Ltd.
  • to employees and agents of Cannock Gates Ltd to administer any accounts, goods/services provided to you by Cannock Gates Ltd now or in the future;
  • to agents who profile your information to allow us to tailor the goods/services we offer to your needs; and
  • to other organisations for the administration of any competitions/prize draws which you enter; and

OUR MARKETING

Unless you say otherwise, we may use your information to contact you about special offers, goods and services including those of third parties. We may also permit carefully selected third parties to contact you direct about their goods and services. If you do not wish to be contacted by third parties please tick the opt-out box on the 'Catalogue Request' and/or 'Checkout' pages.

You may change your mind at any time by writing to or emailing us at: Compliance Officer, Cannock Gates Ltd, Martindale, Hawks Green, Cannock, Staffordshire WS11 7XT (compliance@cannockgates.co.uk).

WHAT IF YOU THINK WE HAVE INCORRECT INFORMATION OR YOU WOULD LIKE A COPY OF THE INFORMATION WE HOLD ABOUT YOU?

You may request details of personal information which we hold about you under the Data Protection Act 1998. A fee of £10 will be payable. If you would like a copy of the information held on you please write to: Compliance Officer, Cannock Gates Ltd, Martindale, Hawks Green, Cannock, Staffordshire WS11 7XT, and enclose a cheque for £10 made payable to Cannock Gates Ltd.

If you believe that any information we are holding on you is incorrect or incomplete, please write or e-mail us as soon as possible to the above address. We will promptly correct any information which was found to be incorrect.

OTHER WEB SITES

Our web site may contain links to enable you to visit other web sites of interest easily. However, once you have used these links to leave our site you should note that we do not have any control over that other web site. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the web site in question.

If you have any queries in connection with this privacy policy then please contact us at: Compliance Officer, Cannock Gates Ltd, Martindale, Hawks Green, Cannock, Staffordshire WS11 7XT.

COOKIES

Cookies are pieces of text information generated by a web server and stored in your computer, depending on the level of your browser settings, the browser may ask you to accept or decline the cookie. If prompted, accept the cookie. We currently use two types of cookies: 1 - session cookies and 2 - non-session cookies on the Site. The session cookies are temporary and are automatically deleted when the browser is closed. The non-session cookie is only placed on your computer if you register or choose to be remembered by the web site.

A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us. This practice is strictly in force. You may set your web browser (Microsoft internet explorer or Netscape navigator) to notify you of cookie placement requests or decline cookies completely. You can delete the files that contain cookies – those files are stored as part of your internet browser.