As a company committed to complete customer satisfaction, we pride ourselves on our enviable reputation for quality and service. We offer a 7-day money back guarantee on every product we sell through the website to ensure that you have peace of mind and are happy with your purchase.
Wrought iron style gates are supplied with a 10-year warranty, wooden gates with a 5-year warranty. All other goods are supplied with a 12 month warranty from the date of purchase.
In the unlikely event that you are not totally satisfied with any goods purchased please inform us in writing (including fax or email) and telephone Customer Services on 01543 462500 within 7 days (starting on the day after the goods are delivered to you) to arrange their return.
The goods should be returned to us at the following address:
Cannock Gates Limited
Please ensure that as well as your receipt, you include a covering note with your name, contact details, order number and details of the reason for exchange. Once the goods have been received, we will give you a replacement or refund.
The goods must be returned to us unused, and wherever possible, in the original packaging. We recommend that you retain all of the original packaging until you are sure that you intend to keep the goods. If the original packaging is not available, you should use packaging that would provide similar protection as returned items must be received ‘as new’ and in resaleable condition. Please note: Carriage costs will be refunded only if the item is faulty, or if it differs in any way from the advertised goods. Returned parcels remain the responsibility of the customer until safely received by us. The company does not pay return carriage unless an item is faulty, or it differs in any way from the advertised goods. If you would like us to arrange collection of goods for return, please contact Customer Services. Return carriage costs will be deducted from any refund due. We will not pay for the cost of failed collections.
All products are guaranteed against faulty workmanship. If any item is found to be faulty, return it and we will be happy to correct the faulty part or send a replacement without charge. Please follow carefully the instructions for assembly and advice on how to care for the products. Please bear in mind that a minor amount of natural movement is inherent in timber; rust is a natural effect on steel and iron, which can be prevented by applying an exterior enamel paint treatment.
On the rare occasion that we do receive a complaint about one of our products, you can be assured that we will thoroughly investigate the problem and make every attempt to resolve the issue to your satisfaction. Ideally complaints should be made in writing and addressed to the Sales Manager and sent either by email to firstname.lastname@example.org or by post to Cannock Gates Ltd., Martindale, Hawks Green, Cannock, Staffordshire WS11 7XT. Please allow at least 3 working days for a response.
In order to resolve the matter quickly, it is helpful if you are able supply full details of the problem, along with photographs, if appropriate.