Our Guarantee


We here at Cannock Gates are completely committed to providing you with products and a service to leave you satisfied. We have enormous pride in our reputation amongst our customers, both new customers and those who have been buying with us for decades.

14-Day Money Back Guarantee

Each of the products we sell through the website includes a 14-day money back guarantee. We like to ensure that all of our customers have peace of mind and are fully happy when they make a purchase from us.

Warranty

All good are supplied to you with a 12-month workmanship guarantee from the date of purchase as standard.

In addition to standard cover, each of our wooden gates include an extended 5-year workmanship guarantee and all of our metal gates include a 10-year guarantee – that is a decade long cover.

What is covered?

The additional workmanship guarantee we offer on our gates is a reflection of how much we believe in the skill of our production team. The decade long guarantee on the metal products we offer covers the work of manufacturing process and the structural integrity of the welding performed on the metal gate. The 5-year guarantee covers the work done of the joints done on all wooden gates. It is highly unlikely that you will experience any issues with your gates but should that happen – you can rest assured that you are covered.

It is important to note that the workmanship guarantees do not cover the painting of metal work or treatment of the wood added to the gate (even in cases in which Cannock Gates Ltd have fitted the finish. This is because checking the long-term condition of the gate is down to the customer and is mistreatment of the products out of our hands. We rely on the customer to treat the gates for rust or rot, as we can’t possibly offer cover for something that may not be maintained to a sufficient standard. Steel products require a good quality metal paint and Timber gates require a microporous paint for smooth planed softwood. If you would like to know more about the guarantee mentioned or have any questions – please call our sales team on 01543 462500 who would be more than happy to help.

Please Note

Due to the bespoke nature of our non-standard products, we cannot offer the same 14-day money back guarantee that we do on standardised products. For that same reason, we cannot process a cancellation on an order for a non-standard product if it has already left our dispatching team. If you cancel your order for a non-standard product after production has started but prior to despatch – there will be a cost (that will be determined at that time) - with only the balance of any monies paid to be refunded. Your statutory rights remain unaffected.

When you purchase directly from the Cannock Gates website, you are automatically agreeing to our terms and conditions (unless you have a prior written agreement with Cannock Gates). If you have any questions about our guarantee or would like to know if you are covered, get in touch and call 01543 462500.