Privacy Policy

GENERAL

  • This privacy statement sets out how Cannock Gates Ltd ('we' 'us' or 'our'), who operate this web site located at www.cannockgates.co.uk ('Site'), use the information you give us. We may change this privacy statement at any time by posting such changes on the Site. Your continued use of the Site after notice of changes shall mean you have agreed to the new privacy statement.
  • We are committed to respecting your privacy. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement. By using the Site you agree to this use.
  • For your protection, we are registered under the Data Protection Act 1998 and have given all appropriate notifications to the Information Commissioner.

GDPR (2018)

  • Please be aware the following information applies to persons who have Opted In/created accounts on this website. We will not ask you for any data unless you created an account and actively Opt In to our email marketing/privacy policy. If you do call us to place an order over the phone please be aware we will ask for your data in order to complete the purchase for you.
  • You have the right to be forgotten at any time, if you do not wish to hold an account with us anymore and would like your information deleted we will happily oblige. If you could call us or email us, we will have your information deleted within 1 working day.
  • All transactions are made using Sage. Sage has a project team who are focusing on the implementation of GDPR, and which is endorsed by the Sage Board.
  • In addition, Sage has robust governance procedures in place to manage the implementation of GDPR including a Data Governance Committee comprising many key stakeholders to ensure all areas of our business will be ready for GDPR from the date of enforcement in May 2018. Download our General Data Protection Regulation statement to learn more about Sage GDPR preparations. 
  • The only third party that your information will be passed to is that of our installation team if you choose to have a site survey/installation service. The only case this may change is if the information is deemed fraudulent and the law permits us to pass the information on to the appropriate parties.

WHAT WE COLLECT

  • We may collect the following information:
  • Where you request a brochure or order products, we will collect your title, name, contact details, delivery address, billing information, transaction and credit card information.
  • We may also ask you to provide us with information regarding your personal or professional interests, demographics, experiences with our products, and contact preferences in order to provide you with further correspondence about our products and services.

WHAT DO WE DO WITH THE INFORMATION WE GATHER?

We require this information to understand your needs and provide you with a better service. In particular, we may use your information for the following reasons:

  • internal record keeping;
  • analysis purposes to develop and improve our products and services;
  • to allow our representatives to follow up, either by e-mail, phone or mail, people who have purchased goods from our site as part of our customer care procedures;
  • to administer any prize draws or competitions you might enter;
  • To periodically notify you about special offers, new products or services (either by post, telephone, e-mail or otherwise) unless you have registered with the appropriate Preference Service;
  • From time to time, to contact you for market research purposes. We may contact you by e-mail, phone or mail.
  • for the prevention and detection of fraud or if the law permits or compels us to disclose it or we otherwise have a duty to disclose it to a third party; or
  • to pass to anyone whom we transfer our rights or obligations to under our Terms (our installation team)

WHO WE SHARE THE INFORMATION WITH AND YOUR CHOICES

  • to employees and agents of Cannock Gates Ltd to administer any accounts, goods/services provided to you by Cannock Gates Ltd now or in the future;
  • to our installation team if you choose to have a site survey/installation service
  • to other organisations for the administration of any competitions/prize draws which you enter; and

OUR MARKETING

  • You will only be contacted for marketing purposes if you have actively opted in. If you have previously opted in and decided to wish to opt out please call us and we will happily oblige.
  • If you wish to report any suspected data protection violations please contact us on the following: Compliance Officer, Cannock Gates Ltd, Martindale, Hawks Green, Cannock, Staffordshire WS11 7XT (customerservice@cannockgates.co.uk).

WHAT IF YOU THINK WE HAVE INCORRECT INFORMATION OR YOU WOULD LIKE A COPY OF THE INFORMATION WE HOLD ABOUT YOU?

  • If this is the case, please contact us and we will happily show you any information we currently hold about yourself in which you then have the right to tell us which you want keeping and which you would like deleting.

OTHER WEB SITES

  • Our web site may contain links to enable you to visit other web sites of interest easily. However, once you have used these links to leave our site you should note that we do not have any control over that other web site. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the web site in question.
  • If you have any queries in connection with this privacy policy then please contact us at: Compliance Officer, Cannock Gates Ltd, Martindale, Hawks Green, Cannock, Staffordshire WS11 7XT.

COOKIES

  • Cookies are pieces of text information generated by a web server and stored in your computer, depending on the level of your browser settings, the browser may ask you to accept or decline the cookie. If prompted, accept the cookie. We currently use two types of cookies: 1 - session cookies and 2 - non-session cookies on the Site. The session cookies are temporary and are automatically deleted when the browser is closed. The non-session cookie is only placed on your computer if you register or choose to be remembered by the web site.
  • A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us. This practice is strictly in force. You may set your web browser (Microsoft internet explorer or Netscape navigator) to notify you of cookie placement requests or decline cookies completely. You can delete the files that contain cookies – those files are stored as part of your internet browser.